For over sixty years, the ORFA has been a leader in the recreation sector by providing specialized training and development opportunities for professionals who work in recreation facilities. Annually, over 2,000 individuals from around the province and beyond benefit from a variety of ORFA courses dealing with administration and management subjects, aquatic facility operations, buildings and grounds and refrigeration and ice. And, more recently, ORFA’s select group of training courses has been in even greater demand given the increasing legal responsibilities of facility owners and operators to ensure them and their employees have the qualified competencies as defined by the Occupational Health and Safety Act.

The ORFA has collaborated with many skilled instructors and professional
organizations in designing and delivering this year’s selection of courses and events. In addition to the 57th Annual Professional Development Program, held at the University of Guelph, there is also an expanded list of regional training activities scheduled throughout the year…designed to bring more training closer to your home and workplace!
I encourage you to review this brochure and to register early to avoid disappointment. I am confident you will enjoy a first-class learning and networking experience.




57th Annual Professional Development Program   
Online information and registration

Regional Training Courses 2012  
Online information and registration

Professional Development EVENTS 2012  
PDF   I  DIGITAL   I   APDP Registration Form   I   RTC Registration Form

Upcoming events

    • Sunday, January 01, 2012
    • Monday, December 31, 2012
    • Contact the ORFA

    Certified Ice Technician (CIT) Challenge Exam

    If you wish to write the challenge exam, please contact:

    Sharon Dias, Administrative Assistant
    Ontario Recreation Facilities Association
    1 Concorde Gate, Suite 102
    Toronto, Ontario M3C 3N6
    tel: (416) 426-7299 fax: (416) 426-7385 email: admin@orfa.com

    • Sunday, January 01, 2012
    • Tuesday, December 31, 2013
    • Various Locations


    For over sixty years, the ORFA has been a leader in the recreation sector by providing specialized training and development opportunities for professionals who work in recreation facilities. Annually, over 2,000 individuals from around the province and beyond benefit from a variety of ORFA courses dealing with administration and management subjects, aquatic facility operations, buildings and grounds and refrigeration and ice. And, more recently, ORFA’s select group of training courses has been in even greater demand given the increasing legal responsibilities of facility owners and operators to ensure them and their employees have the qualified competencies as defined by the Occupational Health and Safety Act.

    The ORFA has collaborated with many skilled instructors and professional
    organizations in designing and delivering this year’s selection of courses and events. In addition to the 57th Annual Professional Development Program, held at the University of Guelph, there is also an expanded list of regional training activities scheduled throughout the year…designed to bring more training closer to your home and workplace!
    I encourage you to review this brochure and to register early to avoid disappointment. I am confident you will enjoy a first-class learning and networking experience.

    Please review the Professional Development Events 2011 and register early to avoid disappointment and enjoy a first-class learning and networking experience.


    57th Annual Professional Development Program   
    Online information and registration


    Regional Training Courses 2011   
    Online information and registration


    Professional Development EVENTS 2011   
    PDF   I  DIGITAL   I  
    Registration Form

    • Monday, February 27, 2012
    • 8:30 AM
    • Thursday, March 01, 2012
    • 4:30 PM
    • Mississauga, ON
    • 0
    COURSE FULL

    Ice Maintenance and Equipment Operations

    Monday, February 27 to Thursday, March 1

    Tomken Twin Arena
    4495 Tomken Road
    Mississauga, ON 

    Prerequisites: Participants should have completed a) Basic Refrigeration or the Advanced Refrigeration Facility Operator course; b) and the Ice Making and Painting Technologies course; and c) have two years of practical artificial ice knowledge with some ice resurfacer operational experience or a Safe Ice Resurfacer Operator permit.

    In this course, participants will learn skills to create exceptional ice, troubleshoot poor ice conditions, perform ice maintenance, and operate and maintain equipment while ensuring a safe physical setting. There will be some limited opportunity for each participant to take part in the on-ice demonstrations. All participants should come prepared to spend up to seven hours on, or near, the ice surface.

    This course is not designed to make a worker a completely competent ice resurfacer driver. It has been created to demonstrate industry best practices with regard to the operation and care of a vital and expensive piece of ice maintenance equipment. The ice resurfacer is a complicated piece of heavy equipment that requires a concise understanding of how it works, what adjustments must be maintained and what ongoing regular maintenance must be conducted by the operator to ensure it provides trouble-free operation. Ongoing workplace specific training must take place once the participant completes this training course.

    The ORFA works closely with both Zamboni and Resurfice Corporation in providing the most up-to-date operational information to participants during this course.

    Please note that appropriate clothing and CSA-approved footwear must be worn to suit a cold and wet work environment.
    Topics include:
    • Daily facility physical maintenance through both policy and procedure
    • Ice maintenance, up-keep and equipment
    • Troubleshooting
    • Air quality
    • Facility changeovers
    • Fossil fuel safety
    • Edger use and safety
    • Ice resurfacer operations and maintenance
    • Monday, February 27, 2012
    • 8:30 AM
    • Thursday, March 01, 2012
    • 4:30 PM
    • Kitchener, ON
    • 0

    COURSE FULL

    Basic Refrigeration
    Monday, February 27 to Thursday, March 1

    Lions Arena
    20 Rittenhouse Road
    Kitchener, ON N2C 1J3

    A time-tested course, Basic Refrigeration has been delivered to recreation facility personnel for over four decades and has become an industry-recognized minimum competency for practitioners working in a recreation-related refrigeration plant.

    Participants will learn the fundamentals of the theory and principles of refrigeration and the importance this plays in the creation of a quality ice surface. While not mandatory, participants are encouraged to gain some knowledge of a working refrigeration system prior to attendance. It is recommended that prior to attending this course participants ask their refrigeration plant operator, or other qualified facility individual, for a guided tour and orientation of the refrigeration plant. This review should explore: key pieces of equipment; safety devices; log book use; responses to emergencies and evacuation plans; types and amounts of refrigerants; storage; and personal protective equipment for all noxious gases and/or refrigerants stored on site.

    Topics include:

    • Principles of Refrigeration
    • Refrigeration Equipment Identification & Function
    • Refrigeration Controls, Accessories and Safety Devices
    • Refrigeration System Operation & Maintenance
    • Tuesday, February 28, 2012
    • 8:30 AM
    • Thursday, March 01, 2012
    • 4:30 PM
    • Ottawa, ON

    COURSE CANCELLED

    Aquatic Program Administration
    Tuesday, February 28 to Thursday, March 1

    This Canadian Red Cross course will take your aquatic management skills to a new level. With the increasing demands from your patrons and regulatory sectors, it is important that the aquatic manager of today has a clear understanding of current situations and trends. We will use group work, role play and brainstorming to raise your awareness of your role in the facility. Keeping your community informed plays a key role in meeting your vision and offering programs with set standards and ensuring successful outcomes to meet community needs. During this course, we will focus on key components of an excellent aquatic program administrator: people, self, organization, customers and tasks.

    Topics include:

    Risk Management

    • Staff and Staff Risks and Prevention
    • Evaluation and Auditing Tools
    • In Service Training Obligations
    • Policy Manual and Standards of Practice
    • Aquatic legislation – Health Protection and Promotion Act,
    • TSSA
    • Occupational Workplace requirements
    Knowing your community
    • Development, distribution and analysis of needs assessment, feasibility studies
    • Who is your target audience (demographics)
    • Knowing your business partners
    • Knowing your facility
    Program Planning
    • Purpose of your facility
    • Programming Mix
    • Access and Space Requirements
    • Facility Flow
    • Staffing for the program
    • Special events, user groups, rentals, quiet time
    Staffing
    • Growing your Staff
    • Recruitment
    • What do they expect for Recognition
    • Training Requirements and Scheduling
    • Staff Retention
    • Staff Relations
    • Succession Planning
    Marketing and Advertising
    • Service Marketing (7 P’s)
    • SWOT Analysis
    • Ansoff Matrix model
    • Market Segmentation and promotional mix
    • Evaluation of strategies – what’s most effective
    Customer Service
    • Building Customer-Centred programs/services/facility
    • Customer Relation Management
    • Impact on your facility
    • 10 Steps to Invest in your customers
    • Monday, March 05, 2012
    • Friday, March 23, 2012
    • Online Course

    Certified Ice Technician (CIT) Recertification Course - Online
    Monday, March 5 to Friday, March 23

    To register for the online course please visit:

    www.orfa.com/citonline

    For More Information
    Please contact:

    Sharon Dias, Administrative Assistant
    Ontario Recreation Facilities Association
    1 Concorde Gate, Suite 102, Toronto, Ontario M3C 3N6
    tel: (416) 426-7299 fax: (416) 426-7385 email: admin@orfa.com

    • Monday, March 26, 2012
    • 8:30 AM
    • Thursday, March 29, 2012
    • 4:30 PM
    • Sudbury, ON
    • 22

    Basic Refrigeration
    Monday, March 26 to Thursday, March 29

    Country Side Sports Complex
    Countryside Dr ( Hwy 17 & Long Lake Rd)
    Sudbury ON P3E 4W2

    A time-tested course, Basic Refrigeration has been delivered to recreation facility personnel for over four decades and has become an industry-recognized minimum competency for practitioners working in a recreation-related refrigeration plant.

    Participants will learn the fundamentals of the theory and principles of refrigeration and the importance this plays in the creation of a quality ice surface. While not mandatory, participants are encouraged to gain some knowledge of a working refrigeration system prior to attendance. It is recommended that prior to attending this course participants ask their refrigeration plant operator, or other qualified facility individual, for a guided tour and orientation of the refrigeration plant. This review should explore: key pieces of equipment; safety devices; log book use; responses to emergencies and evacuation plans; types and amounts of refrigerants; storage; and personal protective equipment for all noxious gases and/or refrigerants stored on site.

    Topics include:

    • Principles of Refrigeration
    • Refrigeration Equipment Identification & Function
    • Refrigeration Controls, Accessories and Safety Devices
    • Refrigeration System Operation & Maintenance
    • Monday, March 26, 2012
    • 8:30 AM
    • Thursday, March 29, 2012
    • 4:30 PM
    • Leamington, ON
    • 21

    Basic Refrigeration
    Monday, March 26 to Thursday, March 29

    Leamington Kinsmen Recreation Complex
    249 Sherk Street
    Leamington, ON N8H 4X7

    A time-tested course, Basic Refrigeration has been delivered to recreation facility personnel for over four decades and has become an industry-recognized minimum competency for practitioners working in a recreation-related refrigeration plant.

    Participants will learn the fundamentals of the theory and principles of refrigeration and the importance this plays in the creation of a quality ice surface. While not mandatory, participants are encouraged to gain some knowledge of a working refrigeration system prior to attendance. It is recommended that prior to attending this course participants ask their refrigeration plant operator, or other qualified facility individual, for a guided tour and orientation of the refrigeration plant. This review should explore: key pieces of equipment; safety devices; log book use; responses to emergencies and evacuation plans; types and amounts of refrigerants; storage; and personal protective equipment for all noxious gases and/or refrigerants stored on site.

    Topics include:

    • Principles of Refrigeration
    • Refrigeration Equipment Identification & Function
    • Refrigeration Controls, Accessories and Safety Devices
    • Refrigeration System Operation & Maintenance
    • Monday, March 26, 2012
    • 8:30 AM
    • Thursday, March 29, 2012
    • 4:30 PM
    • Midland, ON
    • 0
    COURSE FULL

    Ice Maintenance and Equipment Operations

    Monday, March 26 to Thursday, March 29

    North Simcoe Sports and Recreation Centre
    527 Len Self Blvd.
    Midland, ON 

    Prerequisites: Participants should have completed a) Basic Refrigeration or the Advanced Refrigeration Facility Operator course; b) and the Ice Making and Painting Technologies course; and c) have two years of practical artificial ice knowledge with some ice resurfacer operational experience or a Safe Ice Resurfacer Operator permit.

    In this course, participants will learn skills to create exceptional ice, troubleshoot poor ice conditions, perform ice maintenance, and operate and maintain equipment while ensuring a safe physical setting. There will be some limited opportunity for each participant to take part in the on-ice demonstrations. All participants should come prepared to spend up to seven hours on, or near, the ice surface.

    This course is not designed to make a worker a completely competent ice resurfacer driver. It has been created to demonstrate industry best practices with regard to the operation and care of a vital and expensive piece of ice maintenance equipment. The ice resurfacer is a complicated piece of heavy equipment that requires a concise understanding of how it works, what adjustments must be maintained and what ongoing regular maintenance must be conducted by the operator to ensure it provides trouble-free operation. Ongoing workplace specific training must take place once the participant completes this training course.

    The ORFA works closely with both Zamboni and Resurfice Corporation in providing the most up-to-date operational information to participants during this course.

    Please note that appropriate clothing and CSA-approved footwear must be worn to suit a cold and wet work environment.
    Topics include:
    • Daily facility physical maintenance through both policy and procedure
    • Ice maintenance, up-keep and equipment
    • Troubleshooting
    • Air quality
    • Facility changeovers
    • Fossil fuel safety
    • Edger use and safety
    • Ice resurfacer operations and maintenance
    • Sunday, April 29, 2012
    • Friday, May 04, 2012
    • Guelph, ON


    SUNDAY, APRIL 29

    Registration Desk Open
    3:00 pm - 7:00 pm - Delta Hotel


    Welcome Reception
    5:00 pm - 7:00 pm - Delta Hotel
    Cash bar and complimentary appetizers sponsored by:


    Your name badge is your entry to the event

    MONDAY, APRIL 30

    Registration Desk Open
    6:15 am - 8:30 am - Delta Hotel

    Courses
    8:30 am - 4:30 pm - MacKinnon Building, University of Guelph


    2:00 pm - 8:00 pm - Delta Hotel
    Complimentary dinner buffet, 5:30 pm - 7:30 pm, for all course participants sponsored by:

    Free EXPO t-shirt for all EXPO attendees
    Your name badge is your entry to the event

    TUESDAY, MAY 1

    Courses

    8:30 am - 4:30 pm - MacKinnon Building, University of Guelph

    WEDNESDAY, MAY 2

    Courses
    8:30 am - 4:30 pm - MacKinnon Building, University of Guelph

    THURSDAY, MAY 3

    Courses
    8:30 am - 4:30 pm - MacKinnon Building, University of Guelph

    FRIDAY, MAY 4

    Courses

    8:30 am - 4:30 pm - MacKinnon Building, University of Guelph
    • Monday, April 30, 2012
    • 8:30 AM
    • Thursday, May 03, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    Sports Turf Management and Maintenance
    Monday, April 30 to Thursday, May 3

    This Sports Turf Association course is designed to introduce the latest principles and techniques of managing and maintaining sports turf. The course will be of interest to those who manage or maintain sports turf, other turf areas, and/or those who wish to develop additional knowledge and skills in this important field. The course offers a range of options to deal with issues such as restricted pesticide use, restricted water use, and how best to manage with limited financial resources.

    Topics include:
    • Turf species and their uses, characteristics and benefits, emphasizing the latest and best varieties for particular uses
    • An overview of the identification, monitoring and control of weeds, insects, and diseases in sports turf
    • Integrated pest management (IPM) programs to recognize and monitor infestations of weeds, insects, and diseases, to identify thresholds, to reduce pesticide use, and to utilize biological and cultural methods to control/reduce infestations
    • Soils as a growth medium for turfgrass including soil fertility, soil water movement and management of soils for better athletic field performance
    • Water management including sub-surface and surface drainage systems, irrigation practices and systems and the efficient use of water and weather information for managing improvements under water restrictions with a full module on irrigation
    • Cultural practices which enhance and promote good turf and improved playing conditions
    • Sports field construction including proper design, layout, orientation and the hidden aspects for good turf
    • Renovations and restoration methods for poorly performing fields and best practices which promote good conditions and improved maintenance practices
    Facilitators: Representatives from the Sports Turf Association
    • Monday, April 30, 2012
    • 8:30 AM
    • Thursday, May 03, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    Parks and Landscaping Equipment Safety Operations
    Monday, April 30 to Thursday, May 3

    This Ontario Parks Association course is designed to help enhance the competencies of experienced employees, while setting the right foundation blocks for those being introduced to the world of green space maintenance and management. Working safely in a parks environment requires a comprehensive understanding of the tasks at hand and the equipment designed to effectively and efficiently perform the work.

    Participants will gain first hand exposure to industry best practices, and are expected to complete their professional development experience by participating in workplace specific training once they return to the workplace. With the knowledge gained from Parks Maintenance and Operations and the Sports Turf Management and Maintenance courses, participants will learn the skills required for the safe operations of small hand tools and larger grass cutting and turf care equipment.

    Topics include:
    • Understanding legislative requirements set by the Ministries of Labour and Transportation
    • Equipment and fleet training and safety
    • Personal Protective Equipment (PPE)
    • Current CVOR legislation
    • Load security
    • Pre-trip inspection
    • Fuel handling, safety and storage
    • Off-site equipment demonstrations and training
    Mandatory Equipment Requirement: Participants must come prepared with proper protective equipment including rain gear and CSA-approved work boots. Failing to arrive with these items will limit participation in hands-on activities to viewing from a safe distance. There will be no exceptions to this requirement.

    Facilitators: Paul Ronan and Tom Mathews, Ontario Parks Association
    • Monday, April 30, 2012
    • 8:30 AM
    • Thursday, May 03, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    • 22
    Parks Maintenance and Operations
    Monday, April 30 to Thursday, May 3

    This Ontario Recreation Facilities Association course is designed to introduce recreation facility personnel to the principles and techniques of parks maintenance and operations. It will be of interest to those professionals who maintain parks as a part of their responsibilities, or to those who wish to develop new knowledge and skills in this area. Facilitators will provide demonstrations and tours emphasizing practical applications of the course content.

    Topics include:
    • Parks maintenance and operation principles and techniques
    • Horticultural landscaping and maintenance
    • Estimating, tendering and construction of parks facilities
    • Playground equipment maintenance, inspection and standards
    • Site fixtures and furniture
    • Sports facility and sports field maintenance and operation
    • Turf maintenance and techniques
    • Safe use and operation of equipment
    • Current issues and trends
    Facilitator: Jay Kivell, Jay Kivell and Associates
    Horticultural, Parks and Recreation Consultants

    • Monday, April 30, 2012
    • 8:30 AM
    • Thursday, May 03, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    Facility Housekeeping and Sanitization
    Monday, April 30 to Thursday, May 3

    The need to maintain all recreation environments to the highest level of cleanliness is expected by those who use our facilities each day. Recreation buildings are large, have huge amounts of human traffic under all kinds of conditions and are often under staffed with little budget. Understanding the basic requirements of public health regulations as well as how to properly plan and implement a comprehensive work detail can make the task of housekeeping and sanitizing a recreation facility manageable.

    This course is designed for front-line staff. It will provide participants with practical proven techniques to safely work through all cleaning jobs aimed at ensuring satisfied users and extended facility life expectancy.

    Topics include:
    • Understanding the recreation cleaning environment challenges: aquatic, dry-floor, ice, change rooms and common areas
    • Preventing accidents in the workplace - accident reporting
    • Legislation: Public Health Regulations, OHSA
    • Role of staff in maintaining a clean safe facility
    • Working when the public is in the building
    • Working safely with chemicals in the workplace
    • First Aid
    • Electrical safety
    • Proper lifting
    • Bacteria, disease control
    • Blood borne pathogens and their risks
    • Cleaning with steam and understanding mould
    • Fire prevention
    • Confined spaces
    • Fall protection and safely working at heights
    • Use and care of Personal Protective Equipment
    • Cleaning food preparation areas
    • Wall types and cleaning
    • Cleaning windows, trims, ceilings, fans and beams
    • Floor types and cleaning requirements
    • Stripping, waxing, buffing, carpets and furniture
    • Restrooms: sinks, urinals and toilets
    • Specialized cleaning: lights, computers, leather and grout
    • Dealing with garbage and recycling programs
    • Controlling stock and inventory
    • Dealing with community disasters that elevate facility use and cleaning requirements
    • Policies, procedures and record keeping: tracking cleaning tasks to maximize budge allocations

    This course will also include a “janitorial rodeo’ which will allow participants to view and try various pieces of janitorial equipment.

    Instructors: Mark Reinert, RRFM, CIT, CPT
    Parks and Facilities Supervisor, Town of Petawawa

    • Monday, April 30, 2012
    • 8:30 AM
    • Thursday, May 03, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    • 27
    Building Management and Operations
    Monday, April 30 to Thursday, May 3

    This course provides an in-depth, progressive program of study for personnel who have successfully completed Building Maintenance and Operations or a recognized equivalent course. A detailed study of specialized areas of building maintenance and operations will be covered to provide participants with a competent working knowledge of areas relating to sustainability and preventative maintenance programs.

    Topics include:
    • Building Code; application to the workplace loads, occupancy, barrier free, structural adequacy
    • Roofing System; ridges, exposed roofing felts, membrane flashing, bluberries, ponding, water, blisters, pitch pockets, metal roof, single ply
    • Painting Specifications; paint products, coatings, surface preparation, tender specifications, maintenance repainting
    • Air Quality/Ventilation; air contaminants, air exhaust system, controls, fans, checklist, filters, airflow rates, healthy building guidelines
    • Cost Effective Building Program; air leakage, insulation, vapour barrier, infiltration, ex-filtration, air sealing, repair/replacement
    • Boiler Maintenance and Operation; certificate requirement, repair vs. maintenance, boiler startup checklist, operators’ responsibilities, safety system inspection shed, water treatments
    • Issues Affecting Building Operation; discuss your concerns as it relates to guidelines, standards, occupational health and safety, healthier buildings, new technologies, liability
    • Budgeting: capital and current budgets, limitations of traditional budget process, types of budgeting, performance measurement
    • Building Assessments; preventative maintenance life cycle, IESNA, spring and fall inspections, structural adequacy, fire code, risk maintenance
    • Contract for Services; Facility staff and managers often find themselves in the position of purchasing services. Methods, legal binding contracts, types of contracts, preparing specifications, awards, how to deal with poor service contractors, errors and pitfalls will all be discussed

    Facilitator: Frederick Horvath, BA, RRFA, CMM III
    Director of Operations, Municipality of Clarington

    • Monday, April 30, 2012
    • 8:30 AM
    • Thursday, May 03, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    • 20
    Building Maintenance and Operations
    Monday, April 30 to Thursday, May 3

    This course provides an introduction to the fundamental principles and techniques associated with practical maintenance applications in recreation facilities.

    Topics include:

    What is Building Maintenance
    • Asset management
    • Understanding your role in life-cycle planning
    A Brief Introduction to the OHSA and Other Guiding Legislation
    • Roles as setout in the OHSA
    • Health ad safety law
    • PPE and you
    Working with Volunteers and Outside Contractors
    • Definition of a contractor
    • Our role when contractors are on site
    • Pros and Cons of contracting out work
    Building Types, Design and Materials
    • Building materials used in construction recreation facilities
    • Construction methods
    • Roofing systems
    • Snow loading issues
    • Problems associated with aging recreation facilities
    Setting-up a Building Maintenance and Upkeep Plan
    • Benefits of a written plan
    • Role of the JHSC
    • What the OHSA says about inspections
    • The difference between:
    • Operational manuals
    • Maintenance logs
    • Inspection logs
    • Developing the inspection plan
    Slips, Trips and Falls
    • Recognizing fall hazards
    • he 2-main types of falls
    Working at Height
    • What the MoL says about the issue
    • When fall protection is required
    • Key components of fall protection equipment
    • How to use scaffolding correctly
    • Ladder safety
    Confined Space Entry
    • What legislation controls confined space entry
    • What is a confined space
    • Who is responsible for confined space entry
    Doors
    • What the Fire Code says about doors
    • Preventative maintenance programs for doors
    • Preventing door blockage strategies
    • Push and panic bars
    • Facility Water Fixtures and Systems
    HVAC Systems
    • How different fan systems work
    • The Fire Code and HVAC
    • Preventative maintenance for HVAC systems
    • Boilers and water heaters
    Working Safety with Electricity and Liquid Piping
    • Ontario Electrical Code
    • When you will need an electrical permit
    • Lockout and tag out obligations
    Fire Code Regulations
    • Fire safety inspection requirements
    • Fire Protection and Prevention Act
    • Fire department access obligations
    • Alarm testing certificate obligations
    Lighting
    • Recreational facility lighting level requirements
    • Types of lighting
    • What are T8 and T5 lighting systems
    • LED Technology and how its impacting our business
    Energy Management
    • Defining basic facility operational tasks
    • Different types of floors found in recreation facilities
    • Sweeping
    • Vacuuming
    • Mopping
    • Role of floor matting
    • Do you have a keen eye for facility problems
    • Keeping stock and inventory of parts, tools, and equipment
    • Know your building shut offs and other key operational requirements
    Facilitators: George Acorn, Facility Manager, Municipality of Clarington
    • Monday, April 30, 2012
    • 8:30 AM
    • Thursday, May 03, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    • 25
    Events Planning and Management
    Monday, April 30 to Thursday, May 3

    Designing, developing and delivering an event, whether in a facility or in the broader community, requires skill and knowledge to not only ensure a successful outcome that delights the attendees but that the event is delivered within set standards and regulations to minimize liability concerns. This course provides an operational framework consisting of six key components critical to staging any event.

    Topics include:

    Introduction to Events
    • Purpose and value of events
    • Ethics, core values, customer service and code of conduct
    • Industry trends and issues
    • Professional development resources
    • Organizational and time management skills
    • Stress management
    Program Development
    • Identifying your market, market research, trends and social issues
    • Development of event principles, purpose, goals, objectives and timelines
    • Identification of standards, policies and regulations that could impact your activities
    • Community networks
    • Risk management
    • Program and facility interaction
    • Contingency planning
    Marketing and Promotions
    • Use of media and resources
    • Development of a marketing and communication plan
    • Public relations strategies, media kit development, networks of key partners

    Volunteer Management
    • Determining the need and use of volunteers
    • Developing a volunteer recruiting, selection, orientation training and management program
    • Effective leadership to manage volunteers in a union/management environment
    • Customer service for internal and external customers
    • Writing position descriptions and standard operating procedures
    • Human rights issues
    • Labour standards and insurance coverage
    Sponsorship and Fundraising
    • Defining available opportunities
    • Profiling your event
    • Potential sponsorship opportunities
    • Tracking success
    • Benefits
    • Sources
    • The proposal
    • Follow up
    Project Management
    • Defining project management
    • How to assemble your project team
    • Effective project leadership
    • Budgeting, scheduling and monitoring progress
    • Software and other technology
    • Risk management
    • Motivational skills
    • Final evaluation
    Sponsorship and Fundraising
    • Ideas on how to develop a sponsorship package
    • How to attract a sponsor for your event
    • How to enhance your program using sponsorship
    Event Ideas
    • Sharing event ideas for different markets
    Instructor: Cathy Seguin, Manager, Arenas and Facilities
    Memorial Gardens Sports Arena, North Bay

    • Monday, April 30, 2012
    • 8:30 AM
    • Thursday, May 03, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    Strategic Business Administration and Performance Measurement
    Monday, April 30 to Thursday, May 3

    Recreation organizations are finding themselves in constant transition, facing change and challenges, which, at times, may seem insurmountable. Proven methods of operation are rapidly becoming outdated. Recreation providers are being called upon to demonstrate “leading-edge” thinking in the planning and provision of services. Success lies ahead for those who can embrace change as an opportunity to meet customer needs, deal with competition, embrace technology and champion the political agendas of the day. In this fast paced, quality driven age, facilitators will be expected to provide nothing less than the most efficient and effective operation of recreation facilities programs and services.

    This course will provide an advanced level of development for recreation practitioners who want to take charge of their futures and the future success of their organization. The program places emphasis on contemporary techniques, proven business principles and innovative approaches to assist practitioners in developing ways of achieving maximum results in the administration of their organization.

    Participants completing this course will have developed a thorough understanding of these administrative principles and their application in the administrative co-ordination of a multi-service recreation organization.

    Topics include:
    • The changing workplace
    • Demographic impacts
    • Political relations; human resource management
    • Policy development and administration
    • Promotion and public relations
    • Marketing of services
    • Financial administration; business planning
    • Maintenance management and cost allocation systems
    • Life cycle management
    • New municipal performance measures program
    • Organizational development and quality service programs.
    Instructor: Tony Brenner, RRFA, CIT
    President/CEO, Facility Futures

    • Monday, April 30, 2012
    • 8:30 AM
    • Thursday, May 03, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    • 19
    Managing People at Work
    Monday, April 30 to Thursday, May 3

    The ability to motivate and manage people in an increasingly complex and ever-changing workplace is a major challenge facing supervisors and managers today. In addition to managing resources effectively and efficiently while achieving quality results, management personnel are also expected to be leaders with vision and the ability to create a work environment where employees can thrive and succeed. Today’s multi-generational workforce also presents challenges for motivation and retention. This course is designed for supervisors and managers who would like to learn about the people management process and its application in the recreation facility environment.
    Topics include:
    • The Role of the Manager: expectations and responsibilities
    • Changing Trends in the Workplace: changing expectations of leaders and employees, employee involvement and empowerment, the multi-generational workforce
    • Leadership Skills: what is leadership, encouraging and discouraging leadership traits, leadership styles and their impact on employees
    • Motivation: Factors which influence performance, setting performance expectations, providing feedback, recognizing good performance
    • Coaching and Counselling: coaching employees, dealing with employee performance problems, counselling for improved performance
    • Communication Skills: elements of effective communication, barriers to communication, effective listening skills
    • Performance Appraisals: as an effective feedback and motivation tool, conducting a performance appraisal interview

    Instructor: Lynda Pinnington, Ph.D.
    Principal, Pinnington Training and Development

    • Monday, April 30, 2012
    • 8:30 AM
    • Tuesday, May 01, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    • 26
    Legal  Awareness I - Supervising in a Recreation Environment
    Monday, May 2nd and Tuesday, May 3rd

    The basic requirement of OHSA remains unchanged; only "competent persons" are allowed to take care and control of a work place or supervise other persons at work. In order for a worker to meet the legal obligation of competency they must:
    • be qualified because of their knowledge, training and experience to organize the work and supervise safe performance;
    • be familiar with the Act, Regulations, Policies and Procedures that apply to the work;
    • have knowledge of any potential or actual danger or hazard to health and safety in the workplace.
    The Occupiers’ Liability Act puts a similar legal obligation on us to provide safe environments for our customers.

    This course is designed to raise the participant’s level of awareness of the legislation, regulations, codes, standards and best practices that govern our workplaces and our facilities. Emphasis is placed on the potential outcomes and impacts of failing to comply and the role of frontline staff in the partnership that is workplace and facility safety, a partnership that includes administration right through to part-time students.

    Not knowing is not a defence in the event that there is an incident or injury in our workplaces or facilities.

    The course includes an introduction to the 30 plus legislative obligations while identifying some of the 100 plus codes and regulations that guide our operations. Emphasis will be placed on how employees can protect themselves and their organization from liability related to the Occupiers’ Liability Act and OHSA. Examples of failures and best practices will illuminate the importance of due diligence and caring supported by documentation.

    Who should attend?
    All full and part time employees working in recreation facilities..


    Instructor: Greg Wright, Manager of Community Services, Town of Northeastern Manitoulin and the Islands
    • Monday, April 30, 2012
    • 8:30 AM
    • Thursday, May 03, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    Creative Program Planning and Management
    Monday, April 30 to Thursday, May 3

    The adage “Build it and they will come” is only part of a success story. “Built it and keep them coming”… now that’s a success story! These days the challenges of successful service provision in recreation settings go beyond simply offering a variety of interesting programs. A comprehensive service planning and management strategy is vital. This course will examine the many critical elements needed for successful facility service planning and management. Participants will develop a practical work plan to ensure that their specific facility use opportunities are maximized, clients’ needs are met and quality service is delivered.

    Topics include: 

    Knowing and attracting your market
    • Designing and conducting a comprehensive needs assessment process
    • Reviewing community demographic profiles
    • Developing a marketing and promotional plan
    Determining and planning your services and supports
    • Identifying and successfully handling trends
    • Scheduling for diverse users and program balance
    • Unique off season use strategies
    • Positioning your services for support within your organization and your community
    • Developing effective staff recruitment, training and retention strategies
    Building Continuous Quality Assurance into every process
    • Designing and administering service evaluation processes
    • Building a quality-focused staff team
    • Quality in facility management
    • Quality customer service

    Instructor: Joanne Russell-Haas, Consultant/Trainer
    The Human Factor

    • Monday, April 30, 2012
    • 8:30 AM
    • Thursday, May 03, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    Advanced Recreation Facility Energy Management
    Monday, April 30 to Thursday, May 3

    This course will provide highly practical training and is designed for practitioners who are committed or assigned to the ongoing responsibility of recreation facility energy usage and budget reduction. The content will focus on aquatic and artificial ice operations in both a stand-alone facility, as well as multi-use type buildings; however, some of the information will be transferable to other non-recreation municipal building operations.
    The first major component is revealing low cost/no cost improvements for your facility. The second major course component is focused on turning these concepts into reality. Effective techniques will be shared to allow participants to build a business case to support energy management initiatives. Practical experience and proven case studies will be provided by an “established energy efficiency facilitation team”. Upon completion, immediate pay-back on investment in training will be attainable as participants return to their facilities to advance the level of energy management understanding and recommend capital investment for long-term operational savings!
    Although not essential, students will benefit from having previously completed any of the following ORFA professional development opportunities: Basic Refrigeration, Advanced Refrigeration Facility Operator, Recreation Facility Environmental Systems (HVAC/R), Essentials of Swimming Pool Operations or Aquatic Facility Operations. It is recommended that those attending this course have a strong understanding of the mechanical, operational best practices and technological requirements of a typical recreation environment. A minimum two years hands-on energy management knowledge would help ensure a positive learning experience.

    Topics include:
    •    Energy system specific training
    •    Energy billing and the impact on the facility
    •    Identifying top low cost/no cost energy savings
    •    Energy action planning for recreation facilities
    •    Strategic implementation of energy conservation opportunities
    •    Energy performance verification of initiatives
    •    Round table discussions on participant’s energy management projects (bring your proposed project along for discussion groups)

    Facilitator: Ian B. Storey, P.Eng.
    President, I.B. Storey Professional Energy Solutions

    • Monday, April 30, 2012
    • 8:30 AM
    • Friday, May 04, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    Recreation Facility Environmental Systems (HVAC/R)*
    Monday, April 30 to Friday, May 4

    This course is designed for individuals seeking an introduction to basic building environmental system/air conditioning systems. It is well suited for practitioners who need to learn more about the various air conditioning and mechanical systems that can be found in arenas, office buildings and community centres. In addition, this course will allow practitioners to facilitate responsible decision-making surrounding the maintenance and upgrading of HVAC/R systems.

    Topics include:
    • Review of Basic Refrigeration and Advanced Refrigeration Facility Operator course content
    • Applicable fundamentals
    • Applicable theory as applied to various HVAC/R settings
    • Review of cycle (arena specific)
    • Application of the Cycle of Refrigeration as applied to various HVAC/R settings
    • Review of basic psychometrics
    • Applicable psychometrics theory as applied to various HVAC/R settings
    • Introduction to various air conditioning systems and related building environmental systems
    • Details of different air conditioning systems
    • Water treatment for refrigeration and air conditioning systems
    • Legion Ella, legionnaire’s disease, and sick building syndrome
    • Fire alarm & sprinkler systems
    • DDC for building environmental systems
    Coordinator: Tony Panetta, Training and Service Support
    Specialist, CIMCO Refrigeration


    * Individuals seeking to write the TSSA RB-1 and/or RB-2 examinations are strongly encouraged to learn more about the exam qualification requirements by reviewing the Operating Engineers section of the Technical Standards & Safety Authority website at www.tssa.org
    • Monday, April 30, 2012
    • 8:30 AM
    • Friday, May 04, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    Advanced Refrigeration Facility Operator*
    Monday, April 30 to Friday, May 4

    The course is designed to meet the needs of practitioners wishing to enhance their knowledge of refrigeration systems pertaining specifically to artificial ice rinks. It builds on the knowledge learned in the Basic Refrigeration course. Participants will gain a greater appreciation of the various means of accomplishing temperature reduction for ice making applications. It is ideally suited for those individuals who are responsible for decision making surrounding the maintenance and upgrading of arena refrigeration systems.

    Topics include:
    • Review of Basic Refrigeration course content
    • Definitions, principles, theory applicable to arena refrigeration systems
    • Enhanced refrigeration fundamentals
    • Theory of refrigeration as it applies to various AIR settings
    • Cycle of refrigeration as it applied to various common and advanced AIR settings
    • Understanding refrigerants including safety and environmental concerns
    • Introduction of electrical theory and components (including a variety of starters)
    • Maintenance requirements
    • Introduction to psychometrics
    • Applicable dehumidification systems
    • Control theory recognition
    • Plant accessories
    • Health and safety related matters
    • Introduction to applicable legislation and codes
    Coordinator: Tony Panetta, Training and Service Support
    Specialist, CIMCO Refrigeration


    * Additional recommended courses for:
    a) Certified Ice Technicians or
    b) those planning to write the TSSA Refrigeration Operator - Class B Examinations
    • Monday, April 30, 2012
    • 8:30 AM
    • Thursday, May 03, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    • 0
    Registration is closed
    Ice Maintenance and Equipment Operations
    Monday, April 30 to Thursday, May 3

    Prerequisites: Participants should have completed a) Basic Refrigeration or the Advanced Refrigeration Facility Operator course; b) and the Ice Making and Painting Technologies course; and c) have two years of practical artificial ice knowledge with some ice resurfacer operational experience or a Safe Ice Resurfacer Operator permit.

    In this course, participants will learn skills to create exceptional ice, troubleshoot poor ice conditions, perform ice maintenance, and operate and maintain equipment while ensuring a safe physical setting. There will be some limited opportunity for each participant to take part in the on-ice demonstrations. All participants should come prepared to spend up to seven hours on, or near, the ice surface.

    This course is not designed to make a worker a completely competent ice resurfacer driver. It has been created to demonstrate industry best practices with regard to the operation and care of a vital and expensive piece of ice maintenance equipment. The ice resurfacer is a complicated piece of heavy equipment that requires a concise understanding of how it works, what adjustments must be maintained and what ongoing regular maintenance must be conducted by the operator to ensure it provides trouble-free operation. Ongoing workplace specific training must take place once the participant completes this training course.

    The ORFA works closely with both Zamboni and Resurfice Corporation in providing the most up-to-date operational information to participants during this course.

    Please note that appropriate clothing and CSA-approved footwear must be worn to suit a cold and wet work environment.
    Topics include:
    • Daily facility physical maintenance through both policy and procedure
    • Ice maintenance, up-keep and equipment
    • Troubleshooting
    • Air quality
    • Facility changeovers
    • Fossil fuel safety
    • Edger use and safety
    • Ice resurfacer operations and maintenance
    Instructor: John Archibald, RRFA, CIT, AMCT, Facility
    Supervisor, Town of Halton Hills
    • Monday, April 30, 2012
    • 8:30 AM
    • Thursday, May 03, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    • 25
    Ice Making and Painting Technologies
    Monday, April 30 to Thursday, May 3

    Prerequisites: Participants should have completed the Basic Refrigeration course or the Advanced Refrigeration Facility Operator course and have one year, hands-on, artificial ice experience.

    Creating a durable sheet of ice requires a clear understanding by the ice technician of the ice making environment.  This environment will include such variables as basic scientific principles surrounding air, water, paint and refrigeration and may or may not be within the operator’s control. Building on the theory gained in the refrigeration classes, this course will enhance the participants’ knowledge, while increasing their operational effectiveness through a clear understanding of proven ice installation principles and techniques. Further, participants will learn basic standard facility operation practices and have hands-on exposure to various proven on-ice applications.

    Some practical on-ice demonstrations will occur, with limited opportunity for each participant to take part. All students should come prepared to spend up to seven hours on the ice. Clothing and CSA-approved footwear should be selected and worn to suit a cold, wet work environment.

    Topics include:
    • History of ice making and painting
    • Humidity – principles and equipment  
    • Water – understanding and controlling Total Dissolved Solids
    • Refrigerated floors – constructed options, limitations and preparation
    • Dasher board systems – types, best installation practices, safety
    • Painting and Logos – painting ice white, lines and logos vs. paper, vinyl and other materials
    • Specialty Ice Surfaces - Hockey, Curling, Speed Skating, Broomball, Ringette, Figure Skating, Sledge Hockey and Public Skating
    • Ice Energy Management
    Facilitators: Graham Nesbitt, RRFA, CIT, Ontario Sales
    Representative, Resurfice Corporation, and Kevin Hill, RRFA, CIT, Director of Parks and Recreation, Town of Greater Napanee

    • Monday, April 30, 2012
    • 8:30 AM
    • Thursday, May 03, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    Basic Refrigeration
    Monday, April 30 to Thursday, May 3

    A time-tested course, Basic Refrigeration has been delivered to recreation facility personnel for over four decades and has become an industry-recognized minimum competency for practitioners working in a recreation-related refrigeration plant.

    Participants will learn the fundamentals of the theory and principles of refrigeration and the importance this plays in the creation of a quality ice surface. While not mandatory, participants are encouraged to gain some knowledge of a working refrigeration system prior to attendance. It is recommended that prior to attending this course participants ask their refrigeration plant operator, or other qualified facility individual, for a guided tour and orientation of the refrigeration plant. This review should explore: key pieces of equipment; safety devices; log book use; responses to emergencies and evacuation plans; types and amounts of refrigerants; storage; and personal protective equipment for all noxious gases and/or refrigerants stored on site.

    Topics include:
    • Principles of Refrigeration
    • Refrigeration Equipment Identification & Function
    • Refrigeration Controls, Accessories and Safety Devices
    • Refrigeration System Operation & Maintenance
    Facilitators: Bill Vass, Specialist, Visionary Arena Services,
    Dave Wescott, CIT, Ice Technician, RBC Center and Gaston Boissonneault, Licensed Refrigeration Mechanic, Metal Air

    • Monday, April 30, 2012
    • 8:30 AM
    • Wednesday, May 02, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    • 29
    Aquatic Program Administration
    Monday, April 30 to Wednesday, May 2

    This Canadian Red Cross course will take your aquatic management skills to a new level. With the increasing demands from your patrons and regulatory sectors, it is important that the aquatic manager of today has a clear understanding of current situations and trends. We will use group work, role play and brainstorming to raise your awareness of your role in the facility. Keeping your community informed plays a key role in meeting your vision and offering programs with set standards and ensuring successful outcomes to meet community needs. During this course, we will focus on key components of an excellent aquatic program administrator: people, self, organization, customers and tasks.

    Topics include:

    Risk Management
    • Staff and Staff Risks and Prevention
    • Evaluation and Auditing Tools
    • In Service Training Obligations
    • Policy Manual and Standards of Practice
    • Aquatic legislation – Health Protection and Promotion Act,
    • TSSA
    • Occupational Workplace requirements
    Knowing your community
    • Development, distribution and analysis of needs assessment, feasibility studies
    • Who is your target audience (demographics)
    • Knowing your business partners
    • Knowing your facility
    Program Planning
    • Purpose of your facility
    • Programming Mix
    • Access and Space Requirements
    • Facility Flow
    • Staffing for the program
    • Special events, user groups, rentals, quiet time
    Staffing
    • Growing your Staff
    • Recruitment
    • What do they expect for Recognition
    • Training Requirements and Scheduling
    • Staff Retention
    • Staff Relations
    • Succession Planning
    Marketing and Advertising
    • Service Marketing (7 P’s)
    • SWOT Analysis
    • Ansoff Matrix model
    • Market Segmentation and promotional mix
    • Evaluation of strategies – what’s most effective
    Customer Service
    • Building Customer-Centred programs/services/facility
    • Customer Relation Management
    • Impact on your facility
    • 10 Steps to Invest in your customers
    Instructors: Gail Botten, Program Advisor, Swimming Water Safety and Leadership Canadian Red Cross, Ontario Zone,
    Lesley Anderson, Program Representative - Eastern Region,
    Canadian Red Cross, Lesley Elaschuk, Program Representative - West Central, Canadian Red Cross

    • Monday, April 30, 2012
    • 8:30 AM
    • Wednesday, May 02, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    • 22
    Essentials of Swimming Pool Operations
    Monday, April 30 to Wednesday, May 2

    This course is in response to frequent requests from our members, and others involved in aquatic facility operations, to provide a concise, professional development opportunity encompassing the essentials of operating a public swimming pool in Ontario. 

    This course does not certify participants in the operation of aquatic facilities.  However, it will provide critical information on what is recognized to be necessary knowledge for practitioners and employers to operate their aquatic facility safely, efficiently, effectively and in full compliance with applicable legislation. It will also provide a solid base for those who wish to continue their professional development in the aquatics field.

    Topics include:
    • Pool construction and design
    • Legislation affecting aquatic facilities
    • Pool circulation and filtration
    • Water treatment, disinfection and testing
    • Microbiology and infection control
    • Safety of staff and public
    • Legal awareness and risk management
    This course is taught using a combination of classroom-based study and some hands-on training. Participants are expected to be able to return to their workplace and utilize the skills and knowledge they have learned in the course.

    Instructor: Dan McArthur, RRFA, CIT, Facilities Manager, City of Dryden (Retired)
    • Monday, April 30, 2012
    • 8:30 AM
    • Wednesday, May 02, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    • 18
    Cemeterian™ Operations Level I
    Monday, April 30 to Wednesday, May 2

    The Cemeterian Operations Level I course is the first of a two-part cemetery program which is designed to educate and raise the level of professionalism of the cemetery operator. The Cemeterian Operations Level I is a three-day, in-class session with invited guest speakers who represent funeral directors and government officials. The Cemeterian Operations Level I course addresses topics that a cemetery operator must be aware of in their day to day duties. Each cemeterian will share their experiences as we discuss each of the presented topics.

    Topics include:
    • A history of cemeteries
    • Understanding how to work safely in a cemetery environment
    • Maintaining risks associated with cemetery operations
    • Cemetery By-Laws - what they can and cannot control
    • Understand the Cemeteries Act and the Funeral, Burial and Cremation Services Act
    • Proper grave set-up, grave opening and closing procedures, foundation layout, marker Installation, lot layout procedures
    • Cremation interment options
    • Understanding the importance of proper record keeping
    • Dealing with the bereaved families in a compassionate and professional manner
    Instructor: George Barnes, ADA, CIT
    Director of Parks and Outside Services, City of Cambridge

    • Monday, April 30, 2012
    • 8:30 AM
    • Friday, May 04, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    • 19
    Registered Playground Practitioner Program
    Monday, April 30 to Friday, May 4

    The Ontario Parks Association has developed the Ontario Playground Academy to meet the needs of those involved and responsible for the hands-on inspection and maintenance of public playspaces and playground facilities.

    OPA places a high priority and commitment to the provision of safe and accessible play structures in public spaces. OPA also emphasizes the strong need to educate caregivers, supervisors and others about the benefits of positive and safe play experiences for our children.

    Participants will learn how to significantly lower the risk of injuries in play areas by providing a safe outdoor learning experience for all. The Ontario Playground Academy uses the CAN/CSA-Z614-07, Children’s Playspaces and Equipment as the base document for the three sections of the program.

    This course is designed for experienced individuals who, ideally, perform hands-on monthly inspections of public play structures and who have a good understanding of the relevant CSA standards. Participants may have already  taken a playground certification program.

    The Ontario Playground Academy instructors include experts from the industry including an architect, liability expert, lawyer, representative of the Canadian Standards Association and others to give in-depth classroom-based training as well as on-site demonstration at a local playground structure.

    Topics include:

    Playspace Strategies
    • space requirements
    • playability
    • access/egress requirements
    • playspace design
    • age appropriate issues
    • playspace materials
    • playspace construction
    Playspace Evaluation
    • playvalue and hazard identification
    • inspection and maintenance
    • surfacing evaluation
    • record keeping
    • CSA overview
    • corrective actions
    Playspace Management
    • liability and insurance
    • due diligence
    • contractual obligations
    • risk management
    • owner/operator responsibilities
    • employee/manager responsibilities
    • playvalue and practical choices
    The OPA Registered Playground Practioner Program is recognized as a playground safety course for inspectors by the Ministry of Children and Youth Services.

    Participants who complete this program and achieve a passing grade in the written exam will be registered by the Ontario Playground Academy as a “Playground Practitioner”.

    Instructor: Peter Kells, Industrial Designer (playground and recreation equipment), Executive Member, IPA Canada, and Playground Inspector
    • Monday, April 30, 2012
    • 2:00 PM - 8:00 PM
    • Guelph, Ontario
    • 23


    Delta Guelph Hotel and Conference Centre
    Monday, April 30, 2012




    • Tuesday, May 01, 2012
    • 8:30 AM
    • Wednesday, May 02, 2012
    • 4:30 PM
    • Guelph, ON

    Certified Ice Technician (CIT) Recertification Course - Classroom-based

    Tuesday, May 1 to Wednesday, May 2

    Background
    The Ontario Recreation Facilities Association (ORFA) introduced the Certified Ice Technician (CIT) professional designation in 1997. This NHL-recognized credential was designed to acknowledge the academic excellence and specialized expertise of individuals who work in artificial ice operations. Overwhelmingly, the CIT designation has been the most sought-after of all the ORFA professional designations. Today, close to 70% of arenas, ice and refrigeration job postings specifically state the preference to recruiting those individuals who hold the CIT professional designation.

    Since 1997, over 800 individuals have been awarded the CIT designation.  More recently, there has been discussion and reflection, based on industry needs and legal counsel, that to ensure these individuals remain current in industry best practices and knowledge, that a recertification program be designed and implemented.

    Recertification
    Recertification is a very common self-regulation approach taken by many professional associations seeking to ensure its members represent the most qualified individuals within a particular industry-sector or profession.

    Recertification will help CITs update their skills and knowledge on the latest ice and refrigeration technologies and techniques, and on current industry information and legal requirements to ensure safe, effective and efficient ice facilities operations. It also assists the employer to meet the Occupational Health and Safety Act’s requirement to ensure the workplace has competent workers. Recertification will further enhance the integrity, value and validity of the CIT professional within the recreation facility industry and among the sport and recreation sector, government agencies and the broader public sector.

    The guiding principles for CIT recertification are to ensure the process is appropriate, accessible, attainable and
    affordable for all CITs.

    Effective January 1, 2010, CITs will be required to recertify every five years. This new requirement is retroactive to January 1, 1997 and includes all CIT recipients from January 1, 1997 to December 31, 2009. Individuals will recertify according to the following schedule:

    CIT Certification Year CIT Recertification Year
    1997-2001
    2010
    2002-2004
    2011
    2005-2007
    2012
    2008
    2013
    2009
    2014
    2010
    2015
    Etc.
    Etc.

    The CIT Recertification Process
    1. The ORFA will contact the recertifying CIT members in the month of December in the year prior to their recertification year. For example, CITs who obtained their professional designation in 2011 will be required to recertify in 2016; the ORFA will contact them in December 2015 and provide them with recertification information for the following year.

    2. The CIT member has three options to recertify:

    Option 1: Write the ORFA CIT Challenge Exam
    This classroom-based, two hour exam will be scheduled throughout the year at selected regional locations around the province.

    To assist the challenge exam participants, the ORFA has prepared a syllabus of subject matter topics (available at www.orfa.com/citsyllabus) that the participants should review prior to writing the exam. As well, the exam writers will be encouraged to obtain the latest version of ORFA’s Refrigeration Manual: Ice Rink Applications (2007) as well as ORFA’s training manuals in Ice Making and Painting Technologies and Ice Maintenance and Equipment Operations.

    The exam will contain questions comparable to the exams in the original three courses (Basic Refrigeration; Ice Making and Painting Technologies; Ice Maintenance and Equipment Operations).

    If the member fails the CIT Challenge Exam, he/she will have the option to rewrite the CIT Challenge Exam, at the same fee, or register to participate in the CIT Recertification Course (classroom or online) and complete that final exam. If the member once again fails the exam in either scenario, then he/she will be required to re-take the three CIT certification courses: Basic Refrigeration, Ice Making and Painting Technologies and Ice Maintenance and Equipment Operations.

    Option 2: Take the ORFA CIT Recertification Course (classroom-based)
    This course will provide a comprehensive review of information contained in the original three courses (Basic Refrigeration; Ice Making and Painting Technologies; Ice Maintenance and Equipment Operations) as well as highlight updated best practices. The course will be taught over a two-day period and includes a final exam. The  course will be scheduled throughout the year at regional locations around the province.

    If the member fails the CIT Recertification Course (classroom-based), he/she will have the option to re-take the CIT Recertification Course (classroom or online), at the same fee, and re-write the exam or choose to write the CIT Challenge Exam. If the member once again fails the exam in either scenario, then he/she will be required to re-take the three CIT certification courses: Basic Refrigeration, Ice Making and Painting Technologies and Ice Maintenance and Equipment Operations.

    Option 3: Take the ORFA CIT Recertification Course (online)
    This course, developed in partnership with the Office of Open Learning, University of Guelph, will mirror the information presented in the classroom-based course and include a final exam. The course will be three weeks long and will be facilitated online by an ORFA content expert.

    If the member fails the CIT Recertification Course (online), he/she will have the option to re-take the CIT Recertification Course (classroom or online), at the same fee, and re-write the exam or choose to write the CIT Challenge Exam. If the member once again fails the exam in either scenario, then he/she will be required to re-take the three CIT certification courses: Basic Refrigeration, Ice Making and Painting Technologies and Ice Maintenance and Equipment Operations.

    Recertification Course/Exam Content
    The information used to create the CIT Challenge Exam and presented in the CIT Recertification Course (classroom-based and online) will address the subject matter at the same level of intensity and scrutiny as the information presented in the original three courses. As such, the recertification information will:

    • Review current theory, advanced principles and best practices
    • Present the latest in technologies, techniques, tools
    • Review legal liabilities and responsibilities
    • Test to measure the skills and knowledge to work competently as an ice technician professional.

    Non-recertification
    5 Years – CIT Recertification   All ORFA members who hold the CIT professional designation are required to recertify every five years. They have until December 31st of the fifth year to accomplish recertification through successful completion of the recertification course (online or classroom-based) or the challenge exam. If so desired, members may recertify earlier than every 5 years. Individual or grandfathered group membership must be maintained in order to retain use of the CIT professional designation.

    5 Years plus 6 months – CIT Suspended  Individuals who do not recertify by December 31st in their recertifying year will have their CIT credential temporarily suspended for up to six (6) months following the December 31st deadline. Those who wish to recertify during this six month period may do so by successfully completing the recertification course (online or classroom-based) or the challenge exam. A $50.00 administration fee will be applicable in addition to the recertification course/exam fees. During the six month suspension period, individual or grandfathered group membership must be maintained.

    5 Years plus 6 months plus a day – CIT Revoked  CIT holders who do not recertify by the end of the six month suspension period will be notified that their CIT has been revoked. They will lose the right to use the professional designation. Those who have had their designation revoked and wish to regain the professional designation must reapply for the designation under the current ORFA application rules. Also, they will be required to successfully complete the recertification course (online or classroom-based) or by writing the challenge exam. Individual membership will be required of all those reapplying under a revoked status. This applies to those who were previously covered under the grandfathered group membership. A $75.00 administration fee will be applicable in addition to the recertification course/exam fees.

    For More Information
    Please contact:

    Sharon Dias, Administrative Assistant
    Ontario Recreation Facilities Association
    1 Concorde Gate, Suite 102, Toronto, Ontario M3C 3N6
    tel: (416) 426-7299 fax: (416) 426-7385 email: admin@orfa.com

    • Wednesday, May 02, 2012
    • 8:30 AM
    • Friday, May 04, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    • 28
    Legal Awareness II -  Managing in a Recreation  Environment
    Wednesday, May 2 to Friday, May 4

    This course will build on the participants’ acquired legal and risk awareness and how to apply this knowledge in their work place.

    The course will challenge participants to develop and utilize hazard and risk assessment to identify their risk of liability to loss either to workers through injury or illness, users of our facilities and the owner’s assets either financial or human. We will share and discuss the application of some of the many ORFA’s guidelines and best practices to assist with compliance.

    The ORFA works closely with the Workplace Safety and Insurance Board (WSIB) and initiatives such as the WorkWell auditing program will be part of the program. Additional partnerships such as insurance and risk managers like Frank Cowan Co. and the Ontario Ministry of Labour will provide up to date information and their challenges and concerns for claims, prosecutions, "blitz programs" and work safe Ontario initiatives.

    Who should attend?
    • Recreation practitioners who play any role in maintaining a safe work and play environment on behalf of their employer.
    • Any employee who wishes to work to meet their legal requirement to be or become a supervisor under OHSA.
    • Past participants of legal awareness courses and seasoned practitioners who seek a refresher to stay current with the ever changing environment
    Instructor: Greg Wright, Manager of Community Services, Town of Northeastern Manitoulin and the Islands
    • Thursday, May 03, 2012
    • 8:30 AM
    • Friday, May 04, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    • 19
    Cemeterian™ Operations Level II
    Thursday, May 3 and Friday, May 4

    The Cemeterian Operations Level II course is a two-day field training session with invited guest speakers who represent monument builders and cemetery designers.  Participants will visit cemetery operations and spend time on cemetery grounds and in maintenance buildings, chapels and mausoleums.

    Topics include:
    • Receive and document funeral information accurately and professionally
    • Perform proper grave layout, opening, set up and closing techniques
    • Perform proper marker installation
    • Perform and document monument safety inspections
    • Perform cremation layout, opening, set up and closing duties
    • Perform columbarium layout, opening, set up and closing duties
    • Review cemetery equipment and safe working practices
    • Review cemetery design opportunities to include memorial trees and benches
    Instructor: George Barnes, ADA, CIT
    Director of Parks and Outside Services, City of Cambridge

    • Thursday, May 03, 2012
    • 8:30 AM
    • Friday, May 04, 2012
    • 4:30 PM
    • University of Guelph, Guelph, ON
    • 25
    Aquatic Facility Operations - Beyond the Basics
    Thursday, May 3rd and Friday, May 4th

    Designed for the operator who has completed the Essentials of Swimming Pool Operations course, or similar course, and who has practical, on-the-job experience, this course will provide participants with an advanced study of aquatic facility operations. It will further investigate the components of the circulation system, types of filtration, comparisons of efficiency and maintenance requirements, filter area, flow rates, and how these specifications result in selection for the application. Also, the course will explore circulation pump design, pump curves and how pump selection is determined. Water heaters will also be examined.

    Water treatment and disinfection will involve a hands-on component of testing, analysis and application of the Saturation Index as a case study. Chlorination disinfection and safety will be discussed in depth along with consideration of alternative disinfecting methods, including ozone and ultra violet, and how current legislation impacts their application.

    Seasonal operations, and the special requirements for outdoor facilities, will be covered, including best practices for winterizing and re-opening the facility. Also, indoor air quality concerns, challenges and best practices will be examined and discussed.

    This course is taught using a combination of classroom-based study and some hands-on training. Participants are expected to be able to return to their workplace and utilize the skills and knowledge they have learned in the course.

    Instructor: Dan McArthur, RRFA, CIT, Facilities Manager, City of Dryden (Retired)
    • Monday, May 07, 2012
    • 8:30 AM
    • Wednesday, May 09, 2012
    • 4:30 PM
    • Leamington, ON
    • 15

    Essentials of Swimming Pool Operations
    Monday, May 7 to Wednesday, May 9

    Leamington Kinsmen Recreation Complex
    249 Sherk Street, Leamington, ON N8H 4X7

    This course is in response to frequent requests from our members, and others involved in aquatic facility operations, to provide a concise, professional development opportunity encompassing the essentials of operating a public swimming pool in Ontario. 

    This course does not certify participants in the operation of aquatic facilities.  However, it will provide critical information on what is recognized to be necessary knowledge for practitioners and employers to operate their aquatic facility safely, efficiently, effectively and in full compliance with applicable legislation. It will also provide a solid base for those who wish to continue their professional development in the aquatics field. 

    Topics include:

    • Pool construction and design
    • Legislation affecting aquatic facilities
    • Pool circulation and filtration
    • Water treatment, disinfection and testing
    • Microbiology and infection control
    • Safety of staff and public
    • Legal awareness and risk management
    This course is taught using a combination of classroom-based study and some hands-on training. Participants are expected to be able to return to their workplace and utilize the skills and knowledge they have learned in the course.
    • Thursday, May 10, 2012
    • 8:30 AM
    • Friday, May 11, 2012
    • 4:30 PM
    • Leamington, ON
    • 15
    Aquatic Facility Operations - Beyond the Basics
    Thursday, May 10 and Friday, May 11

    Leamington Kinsmen Recreation Complex
    249 Sherk Street, Leamington, ON N8H 4X7

    Designed for the operator who has completed the Essentials of Swimming Pool Operations course, or similar course, and who has practical, on-the-job experience, this course will provide participants with an advanced study of aquatic facility operations. It will further investigate the components of the circulation system, types of filtration, comparisons of efficiency and maintenance requirements, filter area, flow rates, and how these specifications result in selection for the application. Also, the course will explore circulation pump design, pump curves and how pump selection is determined. Water heaters will also be examined.

    Water treatment and disinfection will involve a hands-on component of testing, analysis and application of the Saturation Index as a case study. Chlorination disinfection and safety will be discussed in depth along with consideration of alternative disinfecting methods, including ozone and ultra violet, and how current legislation impacts their application.

    Seasonal operations, and the special requirements for outdoor facilities, will be covered, including best practices for winterizing and re-opening the facility. Also, indoor air quality concerns, challenges and best practices will be examined and discussed.

    This course is taught using a combination of classroom-based study and some hands-on training. Participants are expected to be able to return to their workplace and utilize the skills and knowledge they have learned in the course.
    • Monday, May 28, 2012
    • 8:30 AM
    • Tuesday, May 29, 2012
    • 4:30 PM
    • Petawawa, ON
    • 12
    Legal  Awareness I - Supervising in a Recreation Environment
    Monday, May 28 and Tuesday, May 29

    The basic requirement of OHSA remains unchanged; only "competent persons" are allowed to take care and control of a work place or supervise other persons at work. In order for a worker to meet the legal obligation of competency they must:
    • be qualified because of their knowledge, training and experience to organize the work and supervise safe performance;
    • be familiar with the Act, Regulations, Policies and Procedures that apply to the work;
    • have knowledge of any potential or actual danger or hazard to health and safety in the workplace.
    The Occupiers’ Liability Act puts a similar legal obligation on us to provide safe environments for our customers.

    This course is designed to raise the participant’s level of awareness of the legislation, regulations, codes, standards and best practices that govern our workplaces and our facilities. Emphasis is placed on the potential outcomes and impacts of failing to comply and the role of frontline staff in the partnership that is workplace and facility safety, a partnership that includes administration right through to part-time students.

    Not knowing is not a defence in the event that there is an incident or injury in our workplaces or facilities.

    The course includes an introduction to the 30 plus legislative obligations while identifying some of the 100 plus codes and regulations that guide our operations. Emphasis will be placed on how employees can protect themselves and their organization from liability related to the Occupiers’ Liability Act and OHSA. Examples of failures and best practices will illuminate the importance of due diligence and caring supported by documentation.

    Who should attend?
    All full and part time employees working in recreation facilities..


    Instructor: Greg Wright, Manager of Community Services, Town of Northeastern Manitoulin and the Islands
    • Wednesday, May 30, 2012
    • 8:30 AM
    • Friday, June 01, 2012
    • 4:30 PM
    • Petawawa, ON
    • 15
    Legal Awareness II -  Managing in a Recreation  Environment
    Wednesday, May 30 to Friday, June 1

    This course will build on the participants’ acquired legal and risk awareness and how to apply this knowledge in their work place.

    The course will challenge participants to develop and utilize hazard and risk assessment to identify their risk of liability to loss either to workers through injury or illness, users of our facilities and the owner’s assets either financial or human. We will share and discuss the application of some of the many ORFA’s guidelines and best practices to assist with compliance.

    The ORFA works closely with the Workplace Safety and Insurance Board (WSIB) and initiatives such as the WorkWell auditing program will be part of the program. Additional partnerships such as insurance and risk managers like Frank Cowan Co. and the Ontario Ministry of Labour will provide up to date information and their challenges and concerns for claims, prosecutions, "blitz programs" and work safe Ontario initiatives.

    Who should attend?
    • Recreation practitioners who play any role in maintaining a safe work and play environment on behalf of their employer.
    • Any employee who wishes to work to meet their legal requirement to be or become a supervisor under OHSA.
    • Past participants of legal awareness courses and seasoned practitioners who seek a refresher to stay current with the ever changing environment
    Instructor: Greg Wright, Manager of Community Services, Town of Northeastern Manitoulin and the Islands
    • Monday, June 04, 2012
    • 8:30 AM
    • Wednesday, June 06, 2012
    • 4:30 PM
    • Ajax, ON
    • 19

    Essentials of Swimming Pool Operations
    Monday, June 4 to Wednesday, June 6

    Ajax Community Centre (Captain’s Room)
    75 Centennial Rd, Ajax, ON L1S 4S4

    This course is in response to frequent requests from our members, and others involved in aquatic facility operations, to provide a concise, professional development opportunity encompassing the essentials of operating a public swimming pool in Ontario. 

    This course does not certify participants in the operation of aquatic facilities.  However, it will provide critical information on what is recognized to be necessary knowledge for practitioners and employers to operate their aquatic facility safely, efficiently, effectively and in full compliance with applicable legislation. It will also provide a solid base for those who wish to continue their professional development in the aquatics field. 

    Topics include:

    • Pool construction and design
    • Legislation affecting aquatic facilities
    • Pool circulation and filtration
    • Water treatment, disinfection and testing
    • Microbiology and infection control
    • Safety of staff and public
    • Legal awareness and risk management
    This course is taught using a combination of classroom-based study and some hands-on training. Participants are expected to be able to return to their workplace and utilize the skills and knowledge they have learned in the course.
    • Monday, June 04, 2012
    • 8:30 AM
    • Thursday, June 07, 2012
    • 4:30 PM
    • Oshawa, ON
    • 25

    Basic Refrigeration
    Monday, June 4 to Thursday, June 7

    General Motors Centre
    99 Athol Street East, Oshawa, ON L1H 1J8

    A time-tested course, Basic Refrigeration has been delivered to recreation facility personnel for over four decades and has become an industry-recognized minimum competency for practitioners working in a recreation-related refrigeration plant.

    Participants will learn the fundamentals of the theory and principles of refrigeration and the importance this plays in the creation of a quality ice surface. While not mandatory, participants are encouraged to gain some knowledge of a working refrigeration system prior to attendance. It is recommended that prior to attending this course participants ask their refrigeration plant operator, or other qualified facility individual, for a guided tour and orientation of the refrigeration plant. This review should explore: key pieces of equipment; safety devices; log book use; responses to emergencies and evacuation plans; types and amounts of refrigerants; storage; and personal protective equipment for all noxious gases and/or refrigerants stored on site.

    Topics include:

    • Principles of Refrigeration
    • Refrigeration Equipment Identification & Function
    • Refrigeration Controls, Accessories and Safety Devices
    • Refrigeration System Operation & Maintenance
    • Thursday, June 07, 2012
    • 8:30 AM
    • Friday, June 08, 2012
    • 4:30 PM
    • Ajax, ON
    • 18
    Aquatic Facility Operations - Beyond the Basics
    Thursday, June 7 and Friday, June 8

    Ajax Community Centre (Captain’s Room)
    75 Centennial Rd, Ajax, ON L1S 4S4

    Designed for the operator who has completed the Essentials of Swimming Pool Operations course, or similar course, and who has practical, on-the-job experience, this course will provide participants with an advanced study of aquatic facility operations. It will further investigate the components of the circulation system, types of filtration, comparisons of efficiency and maintenance requirements, filter area, flow rates, and how these specifications result in selection for the application. Also, the course will explore circulation pump design, pump curves and how pump selection is determined. Water heaters will also be examined.

    Water treatment and disinfection will involve a hands-on component of testing, analysis and application of the Saturation Index as a case study. Chlorination disinfection and safety will be discussed in depth along with consideration of alternative disinfecting methods, including ozone and ultra violet, and how current legislation impacts their application.

    Seasonal operations, and the special requirements for outdoor facilities, will be covered, including best practices for winterizing and re-opening the facility. Also, indoor air quality concerns, challenges and best practices will be examined and discussed.

    This course is taught using a combination of classroom-based study and some hands-on training. Participants are expected to be able to return to their workplace and utilize the skills and knowledge they have learned in the course.
    • Monday, June 11, 2012
    • 8:30 AM
    • Thursday, June 14, 2012
    • 4:30 PM
    • Leamington, ON
    • 18

    Ice Making and Painting Technologies
    Monday, June 11 to Thursday, June 14

    Leamington Kinsmen Recreation Complex
    249 Sherk Street, Leamington, ON N8H 4X7

    Prerequisites: Participants should have completed the Basic Refrigeration course or the Advanced Refrigeration Facility Operator course and have one year, hands-on, artificial ice experience.

    Creating a durable sheet of ice requires a clear understanding by the ice technician of the ice making environment.  This environment will include such variables as basic scientific principles surrounding air, water, paint and refrigeration and may or may not be within the operator’s control. Building on the theory gained in the refrigeration classes, this course will enhance the participants’ knowledge, while increasing their operational effectiveness through a clear understanding of proven ice installation principles and techniques. Further, participants will learn basic standard facility operation practices and have hands-on exposure to various proven on-ice applications.

    Some practical on-ice demonstrations will occur, with limited opportunity for each participant to take part. All students should come prepared to spend up to seven hours on the ice. Clothing and CSA-approved footwear should be selected and worn to suit a cold, wet work environment.

    Topics include:

    • History of ice making and painting
    • Humidity – principles and equipment  
    • Water – understanding and controlling Total Dissolved Solids
    • Refrigerated floors – constructed options, limitations and preparation
    • Dasher board systems – types, best installation practices, safety
    • Painting and Logos – painting ice white, lines and logos vs. paper, vinyl and other materials
    • Specialty Ice Surfaces - Hockey, Curling, Speed Skating, Broomball, Ringette, Figure Skating, Sledge Hockey and Public Skating
    • Ice Energy Management
    • Monday, June 11, 2012
    • 8:30 AM
    • Friday, June 22, 2012
    • Etobicoke, ON
    • 22
    Technical Standards and Safety Authority (TSSA) Refrigeration Operator - CLASS B Examination Preparation Course
    Monday, June 11 to Friday, Friday June 22

    CANLAN ICE SPORTS - ETOBICOKE
    1120 Martin Grove Rd, Etobicoke, ON  M9W 4W1

    The ORFA, in partnership with CIMCO Refrigeration, offers a 10-day TSSA Refrigeration Operator - Class B Examination Preparation course. Although not mandatory, it is recommended that a practitioner who does not function solely in a refrigeration environment, or who has not received any other formal training in refrigeration technologies, complete the requirements for the RPOT designation prior to attending this 10-day Refrigeration Operator - Class B Examination Preparation course
    • Monday, June 25, 2012
    • 8:30 AM
    • Thursday, June 28, 2012
    • 4:30 PM
    • North Bay, ON
    • 21

    Ice Making and Painting Technologies
    Monday, June 25 to Thursday, June 28

    Pete Palangio Arena
    603 Wallace Road, North Bay

    Prerequisites: Participants should have completed the Basic Refrigeration course or the Advanced Refrigeration Facility Operator course and have one year, hands-on, artificial ice experience.

    Creating a durable sheet of ice requires a clear understanding by the ice technician of the ice making environment.  This environment will include such variables as basic scientific principles surrounding air, water, paint and refrigeration and may or may not be within the operator’s control. Building on the theory gained in the refrigeration classes, this course will enhance the participants’ knowledge, while increasing their operational effectiveness through a clear understanding of proven ice installation principles and techniques. Further, participants will learn basic standard facility operation practices and have hands-on exposure to various proven on-ice applications.

    Some practical on-ice demonstrations will occur, with limited opportunity for each participant to take part. All students should come prepared to spend up to seven hours on the ice. Clothing and CSA-approved footwear should be selected and worn to suit a cold, wet work environment.

    Topics include:

    • History of ice making and painting
    • Humidity – principles and equipment  
    • Water – understanding and controlling Total Dissolved Solids
    • Refrigerated floors – constructed options, limitations and preparation
    • Dasher board systems – types, best installation practices, safety
    • Painting and Logos – painting ice white, lines and logos vs. paper, vinyl and other materials
    • Specialty Ice Surfaces - Hockey, Curling, Speed Skating, Broomball, Ringette, Figure Skating, Sledge Hockey and Public Skating
    • Ice Energy Management
    • Monday, August 13, 2012
    • 8:30 AM
    • Thursday, August 16, 2012
    • 4:30 PM
    • Quispamsis, NB
    • 15

    Basic Refrigeration
    Monday, August 13 to Thursday, August 16

    qplex
    20 Randy Jones Way
    PO Box 21085
    Quispamsis, NB  E2E 4Z4

    A time-tested course, Basic Refrigeration has been delivered to recreation facility personnel for over four decades and has become an industry-recognized minimum competency for practitioners working in a recreation-related refrigeration plant.

    Participants will learn the fundamentals of the theory and principles of refrigeration and the importance this plays in the creation of a quality ice surface. While not mandatory, participants are encouraged to gain some knowledge of a working refrigeration system prior to attendance. It is recommended that prior to attending this course participants ask their refrigeration plant operator, or other qualified facility individual, for a guided tour and orientation of the refrigeration plant. This review should explore: key pieces of equipment; safety devices; log book use; responses to emergencies and evacuation plans; types and amounts of refrigerants; storage; and personal protective equipment for all noxious gases and/or refrigerants stored on site.

    Topics include:

    • Principles of Refrigeration
    • Refrigeration Equipment Identification & Function
    • Refrigeration Controls, Accessories and Safety Devices
    • Refrigeration System Operation & Maintenance
    • Monday, August 27, 2012
    • 8:30 AM
    • Wednesday, August 29, 2012
    • 4:30 PM
    • Newmarket, ON
    • 20

    Essentials of Swimming Pool Operations
    Monday, August 27 to Wednesday, August 29

    Magna Centre
    Mulock Dr, Newmarket, ON L3Y 9C1

    This course is in response to frequent requests from our members, and others involved in aquatic facility operations, to provide a concise, professional development opportunity encompassing the essentials of operating a public swimming pool in Ontario. 

    This course does not certify participants in the operation of aquatic facilities.  However, it will provide critical information on what is recognized to be necessary knowledge for practitioners and employers to operate their aquatic facility safely, efficiently, effectively and in full compliance with applicable legislation. It will also provide a solid base for those who wish to continue their professional development in the aquatics field. 

    Topics include:

    • Pool construction and design
    • Legislation affecting aquatic facilities
    • Pool circulation and filtration
    • Water treatment, disinfection and testing
    • Microbiology and infection control
    • Safety of staff and public
    • Legal awareness and risk management
    This course is taught using a combination of classroom-based study and some hands-on training. Participants are expected to be able to return to their workplace and utilize the skills and knowledge they have learned in the course.
    • Monday, August 27, 2012
    • 8:30 AM
    • Thursday, August 30, 2012
    • 4:30 PM
    • Newmarket, ON
    • 22

    Ice Making and Painting Technologies
    Monday, August 27 to Thursday, August 30

    Magna Centre
    800 Mulock Dr, Newmarket, ON L3Y 9C1

    Prerequisites: Participants should have completed the Basic Refrigeration course or the Advanced Refrigeration Facility Operator course and have one year, hands-on, artificial ice experience.

    Creating a durable sheet of ice requires a clear understanding by the ice technician of the ice making environment.  This environment will include such variables as basic scientific principles surrounding air, water, paint and refrigeration and may or may not be within the operator’s control. Building on the theory gained in the refrigeration classes, this course will enhance the participants’ knowledge, while increasing their operational effectiveness through a clear understanding of proven ice installation principles and techniques. Further, participants will learn basic standard facility operation practices and have hands-on exposure to various proven on-ice applications.

    Some practical on-ice demonstrations will occur, with limited opportunity for each participant to take part. All students should come prepared to spend up to seven hours on the ice. Clothing and CSA-approved footwear should be selected and worn to suit a cold, wet work environment.

    Topics include:

    • History of ice making and painting
    • Humidity – principles and equipment  
    • Water – understanding and controlling Total Dissolved Solids
    • Refrigerated floors – constructed options, limitations and preparation
    • Dasher board systems – types, best installation practices, safety
    • Painting and Logos – painting ice white, lines and logos vs. paper, vinyl and other materials
    • Specialty Ice Surfaces - Hockey, Curling, Speed Skating, Broomball, Ringette, Figure Skating, Sledge Hockey and Public Skating
    • Ice Energy Management
    • Thursday, August 30, 2012
    • 8:30 AM
    • Friday, August 31, 2012
    • 4:30 PM
    • Newmarket, ON
    • 20
    Aquatic Facility Operations - Beyond the Basics
    Thursday, August 30 to Friday, August 31

    Magna Centre
    Mulock Dr, Newmarket, ON L3Y 9C1


    Designed for the operator who has completed the Essentials of Swimming Pool Operations course, or similar course, and who has practical, on-the-job experience, this course will provide participants with an advanced study of aquatic facility operations. It will further investigate the components of the circulation system, types of filtration, comparisons of efficiency and maintenance requirements, filter area, flow rates, and how these specifications result in selection for the application. Also, the course will explore circulation pump design, pump curves and how pump selection is determined. Water heaters will also be examined.

    Water treatment and disinfection will involve a hands-on component of testing, analysis and application of the Saturation Index as a case study. Chlorination disinfection and safety will be discussed in depth along with consideration of alternative disinfecting methods, including ozone and ultra violet, and how current legislation impacts their application.

    Seasonal operations, and the special requirements for outdoor facilities, will be covered, including best practices for winterizing and re-opening the facility. Also, indoor air quality concerns, challenges and best practices will be examined and discussed.

    This course is taught using a combination of classroom-based study and some hands-on training. Participants are expected to be able to return to their workplace and utilize the skills and knowledge they have learned in the course.
    • Monday, September 10, 2012
    • 8:30 AM
    • Thursday, September 13, 2012
    • 4:30 PM
    • Newmarket, ON
    • 30

    Basic Refrigeration
    Monday, September 10 to Thursday, September 13

    Magna Centre
    800 Mulock Dr, Newmarket, ON L3Y 9C1

    A time-tested course, Basic Refrigeration has been delivered to recreation facility personnel for over four decades and has become an industry-recognized minimum competency for practitioners working in a recreation-related refrigeration plant.

    Participants will learn the fundamentals of the theory and principles of refrigeration and the importance this plays in the creation of a quality ice surface. While not mandatory, participants are encouraged to gain some knowledge of a working refrigeration system prior to attendance. It is recommended that prior to attending this course participants ask their refrigeration plant operator, or other qualified facility individual, for a guided tour and orientation of the refrigeration plant. This review should explore: key pieces of equipment; safety devices; log book use; responses to emergencies and evacuation plans; types and amounts of refrigerants; storage; and personal protective equipment for all noxious gases and/or refrigerants stored on site.

    Topics include:

    • Principles of Refrigeration
    • Refrigeration Equipment Identification & Function
    • Refrigeration Controls, Accessories and Safety Devices
    • Refrigeration System Operation & Maintenance
    • Monday, October 01, 2012
    • Friday, October 19, 2012
    • Online Course

    Certified Ice Technician (CIT) Recertification Course - Online
    Monday, October 1 to Friday, October 19

    To register for the online course please visit:

    www.orfa.com/citonline

    For More Information
    Please contact:

    Sharon Dias, Administrative Assistant
    Ontario Recreation Facilities Association
    1 Concorde Gate, Suite 102, Toronto, Ontario M3C 3N6
    tel: (416) 426-7299 fax: (416) 426-7385 email: admin@orfa.com

    • Monday, October 01, 2012
    • 8:30 AM
    • Thursday, October 04, 2012
    • 4:30 PM
    • Thornhill, ON
    • 23
    Ice Maintenance and Equipment Operations
    Monday, October 1 to Thursday, October 4

    Thornhill Community Centre
    7755 Bayview Ave. Thornhill, ON L3T 4P1

    Prerequisites: Participants should have completed a) Basic Refrigeration or the Advanced Refrigeration Facility Operator course; b) and the Ice Making and Painting Technologies course; and c) have two years of practical artificial ice knowledge with some ice resurfacer operational experience or a Safe Ice Resurfacer Operator permit.

    In this course, participants will learn skills to create exceptional ice, troubleshoot poor ice conditions, perform ice maintenance, and operate and maintain equipment while ensuring a safe physical setting. There will be some limited opportunity for each participant to take part in the on-ice demonstrations. All participants should come prepared to spend up to seven hours on, or near, the ice surface.

    This course is not designed to make a worker a completely competent ice resurfacer driver. It has been created to demonstrate industry best practices with regard to the operation and care of a vital and expensive piece of ice maintenance equipment. The ice resurfacer is a complicated piece of heavy equipment that requires a concise understanding of how it works, what adjustments must be maintained and what ongoing regular maintenance must be conducted by the operator to ensure it provides trouble-free operation. Ongoing workplace specific training must take place once the participant completes this training course.

    The ORFA works closely with both Zamboni and Resurfice Corporation in providing the most up-to-date operational information to participants during this course.

    Please note that appropriate clothing and CSA-approved footwear must be worn to suit a cold and wet work environment.
    Topics include:
    • Daily facility physical maintenance through both policy and procedure
    • Ice maintenance, up-keep and equipment
    • Troubleshooting
    • Air quality
    • Facility changeovers
    • Fossil fuel safety
    • Edger use and safety
    • Ice resurfacer operations and maintenance
    • Monday, October 15, 2012
    • 8:30 AM
    • Wednesday, October 17, 2012
    • 4:30 PM
    • London, ON
    • 20

    Aquatic Program Administration
    Monday, October 15 to Wednesday, October 17

    This Canadian Red Cross course will take your aquatic management skills to a new level. With the increasing demands from your patrons and regulatory sectors, it is important that the aquatic manager of today has a clear understanding of current situations and trends. We will use group work, role play and brainstorming to raise your awareness of your role in the facility. Keeping your community informed plays a key role in meeting your vision and offering programs with set standards and ensuring successful outcomes to meet community needs. During this course, we will focus on key components of an excellent aquatic program administrator: people, self, organization, customers and tasks.

    Topics include:

    Risk Management

    • Staff and Staff Risks and Prevention
    • Evaluation and Auditing Tools
    • In Service Training Obligations
    • Policy Manual and Standards of Practice
    • Aquatic legislation – Health Protection and Promotion Act,
    • TSSA
    • Occupational Workplace requirements
    Knowing your community
    • Development, distribution and analysis of needs assessment, feasibility studies
    • Who is your target audience (demographics)
    • Knowing your business partners
    • Knowing your facility
    Program Planning
    • Purpose of your facility
    • Programming Mix
    • Access and Space Requirements
    • Facility Flow
    • Staffing for the program
    • Special events, user groups, rentals, quiet time
    Staffing
    • Growing your Staff
    • Recruitment
    • What do they expect for Recognition
    • Training Requirements and Scheduling
    • Staff Retention
    • Staff Relations
    • Succession Planning
    Marketing and Advertising
    • Service Marketing (7 P’s)
    • SWOT Analysis
    • Ansoff Matrix model
    • Market Segmentation and promotional mix
    • Evaluation of strategies – what’s most effective
    Customer Service
    • Building Customer-Centred programs/services/facility
    • Customer Relation Management
    • Impact on your facility
    • 10 Steps to Invest in your customers
    • Monday, December 03, 2012
    • 8:30 AM
    • Tuesday, December 04, 2012
    • 4:30 PM
    • Oakville, ON
    • 29

    Certified Ice Technician (CIT) Recertification Course - Classroom-based

    Monday, December 3 to Tuesday, December 4

    Background
    The Ontario Recreation Facilities Association (ORFA) introduced the Certified Ice Technician (CIT) professional designation in 1997. This NHL-recognized credential was designed to acknowledge the academic excellence and specialized expertise of individuals who work in artificial ice operations. Overwhelmingly, the CIT designation has been the most sought-after of all the ORFA professional designations. Today, close to 70% of arenas, ice and refrigeration job postings specifically state the preference to recruiting those individuals who hold the CIT professional designation.

    Since 1997, over 800 individuals have been awarded the CIT designation.  More recently, there has been discussion and reflection, based on industry needs and legal counsel, that to ensure these individuals remain current in industry best practices and knowledge, that a recertification program be designed and implemented.

    Recertification
    Recertification is a very common self-regulation approach taken by many professional associations seeking to ensure its members represent the most qualified individuals within a particular industry-sector or profession.

    Recertification will help CITs update their skills and knowledge on the latest ice and refrigeration technologies and techniques, and on current industry information and legal requirements to ensure safe, effective and efficient ice facilities operations. It also assists the employer to meet the Occupational Health and Safety Act’s requirement to ensure the workplace has competent workers. Recertification will further enhance the integrity, value and validity of the CIT professional within the recreation facility industry and among the sport and recreation sector, government agencies and the broader public sector.

    The guiding principles for CIT recertification are to ensure the process is appropriate, accessible, attainable and
    affordable for all CITs.

    Effective January 1, 2010, CITs will be required to recertify every five years. This new requirement is retroactive to January 1, 1997 and includes all CIT recipients from January 1, 1997 to December 31, 2009. Individuals will recertify according to the following schedule:

    CIT Certification Year CIT Recertification Year
    1997-2001
    2010
    2002-2004
    2011
    2005-2007
    2012
    2008
    2013
    2009
    2014
    2010
    2015
    Etc.
    Etc.

    The CIT Recertification Process
    1. The ORFA will contact the recertifying CIT members in the month of December in the year prior to their recertification year. For example, CITs who obtained their professional designation in 2011 will be required to recertify in 2016; the ORFA will contact them in December 2015 and provide them with recertification information for the following year.

    2. The CIT member has three options to recertify:

    Option 1: Write the ORFA CIT Challenge Exam
    This classroom-based, two hour exam will be scheduled throughout the year at selected regional locations around the province.

    To assist the challenge exam participants, the ORFA has prepared a syllabus of subject matter topics (available at www.orfa.com/citsyllabus) that the participants should review prior to writing the exam. As well, the exam writers will be encouraged to obtain the latest version of ORFA’s Refrigeration Manual: Ice Rink Applications (2007) as well as ORFA’s training manuals in Ice Making and Painting Technologies and Ice Maintenance and Equipment Operations.

    The exam will contain questions comparable to the exams in the original three courses (Basic Refrigeration; Ice Making and Painting Technologies; Ice Maintenance and Equipment Operations).

    If the member fails the CIT Challenge Exam, he/she will have the option to rewrite the CIT Challenge Exam, at the same fee, or register to participate in the CIT Recertification Course (classroom or online) and complete that final exam. If the member once again fails the exam in either scenario, then he/she will be required to re-take the three CIT certification courses: Basic Refrigeration, Ice Making and Painting Technologies and Ice Maintenance and Equipment Operations.

    Option 2: Take the ORFA CIT Recertification Course (classroom-based)
    This course will provide a comprehensive review of information contained in the original three courses (Basic Refrigeration; Ice Making and Painting Technologies; Ice Maintenance and Equipment Operations) as well as highlight updated best practices. The course will be taught over a two-day period and includes a final exam. The  course will be scheduled throughout the year at regional locations around the province.

    If the member fails the CIT Recertification Course (classroom-based), he/she will have the option to re-take the CIT Recertification Course (classroom or online), at the same fee, and re-write the exam or choose to write the CIT Challenge Exam. If the member once again fails the exam in either scenario, then he/she will be required to re-take the three CIT certification courses: Basic Refrigeration, Ice Making and Painting Technologies and Ice Maintenance and Equipment Operations.

    Option 3: Take the ORFA CIT Recertification Course (online)
    This course, developed in partnership with the Office of Open Learning, University of Guelph, will mirror the information presented in the classroom-based course and include a final exam. The course will be three weeks long and will be facilitated online by an ORFA content expert.

    If the member fails the CIT Recertification Course (online), he/she will have the option to re-take the CIT Recertification Course (classroom or online), at the same fee, and re-write the exam or choose to write the CIT Challenge Exam. If the member once again fails the exam in either scenario, then he/she will be required to re-take the three CIT certification courses: Basic Refrigeration, Ice Making and Painting Technologies and Ice Maintenance and Equipment Operations.

    Recertification Course/Exam Content
    The information used to create the CIT Challenge Exam and presented in the CIT Recertification Course (classroom-based and online) will address the subject matter at the same level of intensity and scrutiny as the information presented in the original three courses. As such, the recertification information will:

    • Review current theory, advanced principles and best practices
    • Present the latest in technologies, techniques, tools
    • Review legal liabilities and responsibilities
    • Test to measure the skills and knowledge to work competently as an ice technician professional.

    Non-recertification
    5 Years – CIT Recertification   All ORFA members who hold the CIT professional designation are required to recertify every five years. They have until December 31st of the fifth year to accomplish recertification through successful completion of the recertification course (online or classroom-based) or the challenge exam. If so desired, members may recertify earlier than every 5 years. Individual or grandfathered group membership must be maintained in order to retain use of the CIT professional designation.

    5 Years plus 6 months – CIT Suspended  Individuals who do not recertify by December 31st in their recertifying year will have their CIT credential temporarily suspended for up to six (6) months following the December 31st deadline. Those who wish to recertify during this six month period may do so by successfully completing the recertification course (online or classroom-based) or the challenge exam. A $50.00 administration fee will be applicable in addition to the recertification course/exam fees. During the six month suspension period, individual or grandfathered group membership must be maintained.

    5 Years plus 6 months plus a day – CIT Revoked  CIT holders who do not recertify by the end of the six month suspension period will be notified that their CIT has been revoked. They will lose the right to use the professional designation. Those who have had their designation revoked and wish to regain the professional designation must reapply for the designation under the current ORFA application rules. Also, they will be required to successfully complete the recertification course (online or classroom-based) or by writing the challenge exam. Individual membership will be required of all those reapplying under a revoked status. This applies to those who were previously covered under the grandfathered group membership. A $75.00 administration fee will be applicable in addition to the recertification course/exam fees.

    For More Information
    Please contact:

    Sharon Dias, Administrative Assistant
    Ontario Recreation Facilities Association
    1 Concorde Gate, Suite 102, Toronto, Ontario M3C 3N6
    tel: (416) 426-7299 fax: (416) 426-7385 email: admin@orfa.com

 
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